Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Service@gooshusa.com. Please note that returns will need to be sent to the following address: 14295 Don Julian Rd, City of Industry, CA 91746. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Service@gooshusa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Service@gooshusa.com.

 

1-Year Warranty
If your 30-day return window has passed, we still offer a 1-year warranty on eligible items. If you experience an issue with your inflatable within one year of receiving your order, please email us at Service@gooshusa.com with your order number and a brief description of the issue (photos are helpful). Our team will review your request and follow up with next steps.