Refund policy

Effective for orders placed after publication of this policy on October 9, 2026 (Pacific Time). Orders placed before this policy takes effect remain subject to the return terms in effect when the order was placed.

30-day returns

You may request a return within 30 days after receiving your item. For a non-defective return, the item must be unused and unworn, with its original tags, packaging, instructions and all included accessories. Please keep your receipt or proof of purchase. Items used for a holiday display or worn for an event are not eligible for a change-of-mind return. This does not limit support for defects or your applicable consumer rights.

How to request a return

Email service@gooshusa.com with your order number, the item you wish to return and the reason. Please wait for return authorization and shipping instructions before sending anything back. Our return address is 14295 Don Julian Rd, City of Industry, CA 91746, United States. Unauthorized returns will not be accepted under our voluntary return policy.

Return shipping and fees

For a non-defective return, including a change of mind or ordering the wrong size or design, you are responsible for return shipping. After approval, purchase a return label from a carrier of your choice and use a trackable shipping service. Original shipping charges for a delivered order are non-refundable. We do not charge a restocking fee for returns that meet this policy.

If we confirm that an item arrived defective, was damaged in shipping or was sent incorrectly, GOOSH will cover the necessary return shipping and will not charge a restocking fee. If a return is required, we will provide a return label and instructions. Please do not purchase return shipping for these issues before contacting us.

Damaged, defective or incorrect items

Please inspect your order upon receipt and contact us promptly if there is a problem. Include your order number, a description and photos where possible so we can review the issue and arrange an appropriate refund, replacement or other resolution. Eligibility conditions for change-of-mind returns do not exclude valid defect claims.

Exchanges

We do not offer direct exchanges. To choose a different size or design, request a return for the eligible item and place a separate new order. Replacement support for confirmed defects or warranty claims is handled separately.

Refunds

We will inspect the returned item and notify you whether the refund is approved. Approved refunds are issued to the original payment method within 10 business days after approval. Your bank or card provider may need additional time to post the refund. Contact us if more than 15 business days have passed since approval. For non-defective returns, original shipping charges are excluded as described above.

One-year warranty

If the 30-day return window has passed, we continue to offer a one-year warranty on eligible items. For an issue within one year of receiving your order, email service@gooshusa.com with your order number and a description of the issue; photos are helpful. Our team will review your request and provide next steps.

This policy applies to purchases from gooshinflatable.com. For purchases through another retailer or marketplace, contact the original seller for its return process. Nothing in this policy limits rights that cannot be excluded under applicable law.